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Thank you for visiting the Washburn Web site. These are the most commonly asked questions of the Washburn Customer Service Staff and we ask that you browse though these questions to find any answers that you may have. If you don't see a link that applies to your question, please feel free to e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The Washburn Customer Service department also includes Oscar Schmidt, Randall, Parker, Eden and Sound Tech. *Units refer to electronic equipment including Washburn, Randall Amplifiers Eden Electronics and Sound Tech.
1. What year was my instrument or unit* manufactured? By looking at your serial number, the first two numbers* in most cases will indicate the year of manufacture, For example, 8901827, indicates the unit was made 1989. In some rare occasions, such as limited edition models, please feel free to contact Customer Service at 1-800-877-6863. Also check our Guitar Archives. 2. How can I get a custom made instrument? Note: Washburn will only customize our current line of USA made guitars and basses. We do not build individual custom tailored designs.Custom made instruments must be requested at your local Authorized Washburn Dealer under all circumstances. Circumstances include, custom finishes, bodies, necks, hardware, left handed conversions, and routing. 3. Which guitar/bass models are available in a left-handed version? Acoustic Guitar: D10S LH, Acoustic/ Electric Guitars: D10 SCE LH, Electric Guitars: BT4Q LH, Electric Basses: XB120 TBL LH. 4. How do I get replacement parts for my instrument or units*?*Please note that the age of the unit will have a bearing on whether replacement parts are available direct from the factory. If you do contact the factory, please be prepared to have the model number and serial number of the unit available along with a full description of the replacement part that you need. 5. I need general maintenance on my guitar. Where can I get information? There are many places on the web that can assist you in set up and maintenance of your instruments. Here are just a few that may be very helpful. 7. How can I find an Authorized Washburn Dealer or Service Center in my area? In order to find a local Authorized Dealer or Service Center in your area, you can check out dealer locator. If you have trouble finding a dealer to help you please call us at 1-800-877-6863. 8. Which dealer in my area has the instrument or unit* I'm looking for in stock? Because dealer inventory changes frequently, we do not have a listing of which items a certain dealer has in their store. By going to our dealer locator, you can find your local dealer and call them for information. If you have trouble, please contact us at 1-800-877-6863 for assistance. 9. Which model guitar or instrument do I have? Sending us a digital picture would be the very best tool to identify your guitar, but if you don't have access to one, please be prepared with as much information about the instrument as possible. This includes serial number, body shape, color, pick up configuration, number of frets, type of bridge…etc etc. We do our best to identify guitars, but some may be prototypical models that were not standard production models, and information on these guitars is limited. Also check our Guitar Archives for more information. If you have a vintage instrument we no longer have any information on, please contact Gruhn Guitars at www.gruhn.com (vintage guitar experts) or Elderly Instruments at www.elderly.com. 10. What is my instrument or unit worth? 14. How can I reach Washburn Customer Service? You can reach any one of our Customer Service Representatives by calling our toll free number at 1-800-877-6863 between 9:00 AM and 5:00 PM Central Standard Time, Monday -Friday, you can also email us at
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, or you can send us mail to Washburn International, 444 E. Courtland St., Mundelein, IL 60060 15. How can I get Washburn merchandise? Washburn merchandise can be ordered online at our secure online store. 16. My Autoharp needs maintenance and/or parts. Where do I go? For all autoharp parts, including strings, chord bars, felts and all accessories, please contact Elderly Instruments at www.elderly.com. For autoharp repairs and general maintenance, please check out http://home.swbell.net/autoharp/. Between these two sites, you can access all of the information, parts and accessories that you need. 17. I have an Equis System, but the XLR jack does not work. Why?
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Frequently Asked Questions
