Contact Us

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Welcome to the Washburn Online Customer Service Center!

For general questions, check out our official Washburn FAQ - here you will find all kinds of useful information about Washburn and our products.

For information on older models, check out our History Section. There you will find all available references, including past catalogs and access to our available Guitar Archives.

If you are an international (Non United States) resident and require product support, we recommend checking out our list of International Distributors. They administrate all sales and service requests for their region.

If you require direct assistance with your Washburn instrument, you may make a service request through our friendly customer contact portal below.

If you require immediate customer support, you may call us at 1-800-877-6863. This is a call queuing system.
Our hours of operation: Monday-Friday 9:00 am to 5:00pm CST.

**Due to a high volume of calls, you may be asked to leave a voice-mail with one of our service agents. We make every effort to follow-up in this event on the same business day. In this event, please leave a detailed message including your name, phone number, the model/product you are referencing and a description of your concern.