FAQ

Are standard Washburn models available with custom options?

Standard models are only produced to catalog specs and custom options are not presently available.

Can I buy an instrument from Washburn directly?

Washburn Guitars are available only through our authorized dealer network. For a complete list of our authorized Washburn dealers, please visit our dealer locator.

Are any Washburn instruments available in left-hand versions?

Some models are produced in a left-handed configuration. Please contact a Washburn dealer for availability.

What is my Washburn worth?

Washburn does not evaluate or appraise pre-owned instruments. Local market conditions and instrument condition heavily influence value. For professional appraisal, we recommend Gruhn (Gruhn.com) or any retailer dealing in used instruments.

I didn’t get an owner's manual. How can I get one?

There are no instrument-specific manuals. Maintenance info is available here or in your warranty paperwork.

Where can I get a case for my Washburn instrument?

Washburn offers cases for select current models. See them here. They are available via special order from Washburn dealers.

How can I date/identify my Washburn instrument?

Washburn has used many serial formats. Typically, the first 1–2 digits indicate the year of manufacture. Instruments with 4 digits are usually from the 1970s–early 1980s, 5+ digits from the late 1980s–2000s. No serial information exists for pre-1978 instruments.

How can I find out prices on new guitars?

Contact your local dealer or international distributor.

How do I get replacement parts?

Washburn uses standardized parts available from repair technicians or aftermarket suppliers:
Stewmac.com
Guitarfetish.com
Wdmusicproducts.com

How can I check my dealer order status?

Only your authorized dealer can provide order updates.

Where is my nearest Washburn dealer?

Use the dealer locator.

How can I get a Washburn endorsement?

Email an electronic press kit to [email protected].

I get buzzing/humming that stops when touching metal parts. Is this normal?

Yes. Your body acts as ground when touching strings or bridge, reducing noise.

What are Duncan USM pickups?

Designed by Seymour Duncan engineers to USM specs, available in HB-102 and HB-103 models. More info here.

What was the V.C.C. system?

A coil-tapping system allowing blending between humbucker and single-coil tones without noise, similar to a dimmer switch.

How do I care for my acoustic guitar?

Acoustic guitars require stable humidity (45–55%) and temperature (72–77°F). Avoid dryness, heat, cold, or rapid temperature changes.

What strings do you use at the factory?

Where can I get repairs?

Warranty repairs should be handled by the dealer. Other repairs: any qualified tech.

How often should I change strings?

Every 3–4 months, or more frequently if playing heavily.

Can I get a wiring diagram?

Many are available at guitarelectronics.com.

I broke my neck. Can you fix it?

Washburn does not sell neck replacements. Seek a local repair technician.

What does my warranty cover?

Lifetime coverage against manufacturing defects for the original purchaser. Hardware/electronics: 1-year coverage.

Where can I obtain warranty service?

Contact the dealership or the Customer Service page for a return authorization.

I am a non-US resident and need service.

Contact your regional distributor.

What is my instrument worth?

Washburn cannot estimate values for older instruments.

What year was my instrument made?

Serial number formats vary widely. The first 1–2 digits generally indicate the year. No records exist for pre-1978 models.

I have a vintage Washburn (1880s–1978). Can you identify it?

No records exist for instruments from this era.

Do you still make a certain guitar?

Only guitars on the current website/catalog are still in production.